PSR APP Scams Reimbursement Diagnostic

A practical self-assessment for payment service providers on the UK authorised push payment (APP) scams mandatory reimbursement regime: scope, five-day reimbursement, standard of caution, cost share, prevention and Pay.UK reporting.

PSR SD20 / SD21 · FPS & CHAPS · 5 business days · £85k max · In force from Oct 2024

About this diagnostic

This tool reflects PSR policy (including PS25/5 consolidated requirements), Specific Directions for FPS and CHAPS, and ongoing dashboard monitoring. Designed for payments, fraud, operations, compliance and customer-outcome leads in PSPs.

Aligned with PSR APP scams reimbursement requirements, Specific Directions 20/21, Pay.UK reimbursement rules and related guidance on the consumer standard of caution.

Your PSR APP Scams Reimbursement Readiness Results

Overall Readiness Score
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Dimension Score Assessment

Prioritised observations

Disclaimer: This diagnostic is an illustrative self-assessment tool provided by GRT Consulting for educational and discussion purposes only. It does not constitute legal, regulatory or professional advice. Scores and observations are generated from your answers and should not be relied upon as a formal gap analysis or compliance opinion. For a detailed, firm-specific assessment please contact GRT Consulting.

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