FCA Consumer Duty Diagnostic

A practical self-assessment for FCA-regulated firms on the Consumer Duty: scope and role, the four outcomes (products & services, price & value, understanding, support), outcomes monitoring and board governance.

PRIN 2A · Four outcomes · Board report · Outcomes monitoring · CP26/23 scope & proportionality

About this diagnostic

This tool covers the Consumer Duty framework in force since 2023, including ongoing FCA expectations on outcomes monitoring (2026 good practice) and awareness of CP26/23 on scope and proportionality. Designed for compliance, product, conduct and board secretariat leads.

Aligned with FCA Principle 12, PRIN 2A, the four outcomes, and current FCA publications on board reports and outcomes monitoring.

Your FCA Consumer Duty Readiness Results

Overall Readiness Score
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Dimension Score Assessment

Prioritised observations

Disclaimer: This diagnostic is an illustrative self-assessment tool provided by GRT Consulting for educational and discussion purposes only. It does not constitute legal, regulatory or professional advice. Scores and observations are generated from your answers and should not be relied upon as a formal gap analysis or compliance opinion. For a detailed, firm-specific assessment please contact GRT Consulting.

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